Privacy Policy

1. About This Privacy Policy

Valdez Custom Woodworks respects the privacy of website visitors, customers, and prospective customers.

This policy applies to information collected through:

• Website contact forms
• Quote request forms
• Photo and file uploads
• Email
• Phone calls
• Text messages
• Website analytics
• Other direct business communications

2. Information We Collect

The business may collect:

• Full name
• Email address
• Phone number
• Project address or location
• Preferred contact method
• Requested service
• Approximate project dimensions
• Project timeline
• Project description
• Information about painting or finishing requirements
• Photos or files uploaded by the visitor
• Communication history
• Basic website usage and technical information
• IP address, browser type, device type, referring page, and website activity when analytics are enabled

Visitors should not upload sensitive personal information that is unrelated to their project.

3. How Information Is Collected

Information may be collected when someone:

• Submits a website form
• Requests a quote
• Uploads project photos
• Calls, emails, or texts the company
• Interacts with the website
• Communicates through an advertising or social media platform
• Responds to a follow-up message

4. How Information Is Used

Information may be used to:

• Review project inquiries
• Respond to questions
• Prepare or discuss estimates
• Schedule consultations or project work
• Provide requested services
• Communicate about project details
• Maintain customer records
• Improve website performance and customer experience
• Prevent fraud, spam, or misuse
• Meet legal, insurance, accounting, and business requirements
• Send marketing communications only where appropriate consent exists

5. Consent

Submitting information through the website gives Valdez Custom Woodworks permission to use that information for the purpose of responding to the inquiry and evaluating the project.

Consent for a project inquiry does not automatically mean consent for ongoing promotional email or text marketing.

Marketing consent may be withdrawn at any time.

6. Website Forms and Photo Uploads

Quote forms may request:

• Service type
• Dimensions
• Painting requirements
• Desired schedule
• Project description
• Optional project photos

Uploaded photos may contain details about the visitor's home, property, belongings, or surroundings.

Visitors are advised to remove anything private or unrelated before uploading images.

Uploaded materials will be used to review and discuss the requested project.

7. Cookies, Analytics, and Tracking

The website may use cookies or similar technologies to:

• Keep the website functioning
• Measure website traffic
• Understand how visitors use the site
• Improve marketing and website performance
• Measure advertising results

Third-party platforms may place their own cookies depending on the website configuration.

Visitors can adjust browser settings to limit or block cookies, although some website functionality may be affected.

8. Third-Party Service Providers

Information may be processed or stored using service providers involved in:

• Website hosting
• Website forms
• Customer relationship management (including platforms such as GoHighLevel)
• Email delivery
• Appointment scheduling
• Analytics
• File storage
• Business communications
• Accounting or administrative services

Service providers should only receive information reasonably required to perform their services.

9. How Information May Be Shared

Valdez Custom Woodworks does not sell personal information.

Information may be shared when reasonably necessary with:

• Technology and hosting providers
• Administrative or accounting providers
• Insurers, legal advisers, or professional advisers
• Contractors or suppliers involved in a project, where appropriate
• Government authorities where legally required
• Parties involved in a business transfer, if applicable

10. Information Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information.

No website, email system, file upload, or electronic storage method can be guaranteed to be completely secure.

11. Information Retention

Information is retained only as long as reasonably necessary for:

• Responding to inquiries
• Completing projects
• Maintaining business records
• Meeting tax, insurance, warranty, legal, and accounting requirements
• Resolving disputes

Information may be deleted, anonymized, or securely destroyed when it is no longer reasonably required.

12. Accessing or Correcting Information

Individuals may request access to or correction of personal information held about them, subject to legal limitations.

Please use the contact information provided at the bottom of this policy for these requests.

13. Withdrawing Consent

Someone may withdraw consent for future use of their information, subject to legal, contractual, accounting, warranty, or record-retention requirements.

14. Children's Privacy

The website and services are not directed toward children and the business does not knowingly seek personal information from children.

15. Third-Party Links

The website may contain links to third-party websites or platforms and Valdez Custom Woodworks is not responsible for their privacy practices.

16. Changes to This Policy

The Privacy Policy may be updated periodically.

The revised policy will be posted on this page with a new effective date.

17. Contact Information

For questions about this Privacy Policy or how personal information is handled, please contact Valdez Custom Woodworks using the information below: